Return & Refund Policy

At Movereza, we want you to feel confident when shopping with us. If something is not right with your order, our customer support team is here to help.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product must:

• Be unused and in its original condition

• Include the original packaging and accessories

• Show no signs of wear, misuse, or customer-caused damage

• Be accompanied by your order number or proof of purchase

Before sending any item back, please contact our customer support team for return instructions.

Items That Cannot Be Returned

For hygiene, safety, and product-condition reasons, certain products may not be eligible for return after they have been opened, worn, or used.

This may include:

• Personal care and hygiene-related products

• Wearable support or comfort products that have been used

• Customized or made-to-order products

• Products damaged through misuse or improper handling

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

• Your order number

• Clear photos or videos showing the issue

• A short description of the problem

Our team will review the information and provide a suitable solution, which may include a replacement, refund, or other appropriate resolution.

Refunds

After an eligible return is received and inspected, we will notify you of the outcome of your refund request.

If approved, the refund will be issued to the original payment method used for your purchase.

Refund processing normally takes approximately 5–10 business days, although the exact timing may depend on your bank, card issuer, or payment provider.

Return Shipping Costs

Customers are generally responsible for return shipping costs.

If the return is required because the product was damaged, defective, or incorrectly shipped by us, we will provide further instructions and handle the matter accordingly.

Any original shipping charges, where applicable, are generally non-refundable unless required by applicable law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests made within 24 hours of purchase may be accepted if the order has not yet entered processing or shipment preparation.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Delayed or Lost Packages

If your order has not arrived within the expected delivery period or appears to be lost in transit, please contact our customer support team.

We will review the tracking information and work with the relevant shipping provider to help investigate the shipment.

European Union Customers

Where applicable, customers in the European Union may have a legal right to withdraw from an eligible purchase within 14 days of receiving the goods, subject to applicable exclusions and local consumer protection laws.

Certain sealed, hygiene-related, personalized, or used products may not qualify for withdrawal once opened or used where permitted by law.

Contact Us

If you have questions about a return, refund, cancellation, or order issue, please contact us:

Email: support@movereza.com
Phone: +86 139 7979 2752
Website: www.movereza.com
Registered Address: China Merchants Park, No. 288 Hanjiangcheng Avenue, Hubei, China

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (UTC)

Thank you for shopping with Movereza.