Privacy Policy

Effective Date: September 15, 2026

This Privacy Policy explains how Movereza (“Movereza,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit www.movereza.com, make a purchase, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you and automatically when you use our website.

Information You Provide

When you place an order, contact customer support, create an account, or interact with our website, we may collect information such as:

Name
Email address
Phone number
Billing address
Shipping address
Order and purchase information
Customer service communications
Payment-related information

Payment information is processed securely by third-party payment providers. We generally do not directly store your complete credit or debit card details.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Time zone
Pages and products viewed
Referring website or source
Website interaction information
Cookie and similar technology data

This information helps us understand how visitors use our website and improve the shopping experience.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Process payments
Arrange shipping and delivery
Send order confirmations and tracking updates
Respond to customer service requests
Prevent fraud and suspicious transactions
Improve our products, website, and services
Analyze website performance and customer behavior
Maintain the security of our website
Comply with applicable legal and regulatory requirements
Send promotional or marketing communications where you have agreed to receive them

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in those communications.

3. Cookies and Similar Technologies

Movereza may use cookies, pixels, and similar technologies to operate and improve our website.

These technologies may be used to:

Remember your preferences
Keep items in your shopping cart
Understand website traffic
Measure advertising performance
Improve website functionality
Provide more relevant content or advertising

You can control or disable certain cookies through your browser or device settings. Disabling cookies may affect some website features.

4. How We Share Your Information

We may share personal information with trusted third-party service providers when necessary to operate our business.

These may include:

E-commerce platform providers, including SHOPLINE
Payment processing providers
Shipping and logistics companies
Warehousing and fulfillment partners
Customer service providers
Analytics and advertising providers
Fraud prevention and security providers
Professional and legal service providers

These service providers may only receive information necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, government request, or when necessary to protect our rights, customers, or business.

Movereza does not sell personal information in exchange for money.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment methods available at checkout, these providers may include PayPal, credit card processors, or other secure payment services.

Your payment information is handled according to the privacy and security policies of the applicable payment provider.

6. Advertising and Analytics

We may work with advertising and analytics partners to better understand website usage and measure the effectiveness of our marketing.

These providers may use cookies or similar technologies to collect information about your interactions with our website.

Depending on your location, you may have the right to opt out of certain personalized or targeted advertising through your browser, device settings, cookie controls, or applicable advertising preference tools.

7. International Data Transfers

Because Movereza serves customers internationally, your personal information may be processed or stored in countries outside your country of residence.

For example, information may be transferred to locations where our website platform, payment providers, fulfillment partners, shipping companies, or other service providers operate.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Request restriction of certain processing activities
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request a copy of your information where applicable
Opt out of certain marketing or targeted advertising activities

To submit a privacy request, contact us using the information listed below.

We may need to verify your identity before completing certain requests.

9. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws.

Depending on the circumstances, we may process your personal information based on:

Performance of a contract
Compliance with legal obligations
Our legitimate business interests
Your consent

You may also have the right to lodge a complaint with your local data protection authority.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example, we may retain order information to:

Complete transactions
Provide customer support
Maintain business and accounting records
Prevent fraud
Resolve disputes
Comply with legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Minors

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children through our website.

If you believe that a minor has provided personal information to us, please contact us so that we can review the matter.

13. Third-Party Links

Our website may contain links to third-party websites or services.

Movereza is not responsible for the privacy practices, content, or security of websites operated by third parties.

We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements.

When changes are made, the updated version will be posted on this page with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or would like to submit a privacy request, please contact us:

Movereza Customer Support

Email: support@movereza.com
Phone: +86 139 7979 2752
Website: www.movereza.com
Registered Address: China Merchants Park, No. 288 Hanjiangcheng Avenue, Hubei, China